Krups Coffee Maker Won't Turn On? 5 Fixes (EA8108, XP6020, Dolce Gusto)

A "Dead" Krups: Where to Start

A Krups that won't turn on has usually switched itself off, or it isn't getting power. The bean-to-cup machines have auto-off (1-4 hours on the EA81), and the XP6020 goes to standby after 30 minutes. For a machine with no power at all, the EA81 and EA84 manuals say to check your fuses, the socket and both ends of the power lead.

None of the Krups manuals we read describes a thermal fuse or a reset button.

This page follows the Krups manuals for the EA8108 (EA81), EA8250 (EA82), EA8442 (EA84), XP6020 and Dolce Gusto Mini Me.

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Fix 1: It Switched Itself Off (Works About 35% of the Time)

• EA81 (EA8108): auto-off after 1, 2, 3 or 4 hours, set in the settings menu (factory setting 1 hour). Press On/Off to start again.
• EA82 (EA8250): auto-off between 30 minutes and 4 hours, in Settings. The EA82 and EA84 can also auto-on at a set time, so check the settings if it seems to start or stop on its own.
• XP6020: after 30 minutes unused it goes to standby, and the TEMPERATURE light stays on but dimmer. Turn START/STOP to 0, wait a few seconds, and switch on again.
• Dolce Gusto Mini Me: economy mode after 5 minutes of non-use.

Time: None
Cost: Free
Success Rate: About 35%
Difficulty: Easy

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Fix 2: Check the Socket, Fuses and Power Lead (Works About 25% of the Time)

The EA81 and EA84 troubleshooting row for "The appliance does not turn on when the button is pressed":

1. Check your fuses and the wall socket. Plug in another appliance to test it.
2. Check the power lead is pushed in at both ends, at the socket and at the machine.
3. After a power cut, the machine restarts by itself when power returns, according to the EA81, EA82 and EA84 manuals.

For the Mini Me, the manual's steps are to check the plug and your electricity supply, then call the Nescafé Dolce Gusto hotline if it still won't switch on.

Time: 5 minutes
Cost: Free
Success Rate: About 25%
Difficulty: Easy

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Fix 3: XP6020 Won't Heat: Turn the Control to PENDING (Works About 18% of the Time)

On the XP6020, if the TEMPERATURE light flashes quickly when you switch on, the rotating control button isn't at PENDING, and the thermoblock can't heat. Turn it to PENDING.

While the TEMPERATURE light flashes normally, the machine is heating, and only START/STOP responds. Wait until the light stops flashing. After making steam, run hot water through the spout before espresso will work again.

Time: 1 minute
Cost: Free
Success Rate: About 18%
Difficulty: Easy

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Fix 4: Clear the Warning That's Blocking It (Works About 14% of the Time)

A Krups that's on but won't make coffee is often waiting for you:

• Water: fill the tank and push it in firmly. On the EA82 and EA84, make sure the float at the bottom of the tank moves freely.
• Grounds collector: empty it, then wait 6-8 seconds before refitting it. You can't make coffee while the grounds warning is on.
• EA81 light flashing constantly: an operating fault. Switch off and unplug, remove the filter cartridge, wait a minute, and restart.
• EA82 "Error code" message: unplug for 20 seconds, remove the Claris cartridge, and switch back on.
• Mini Me power button flashing red fast: switch off and check for a blocked capsule. Unplug for 20 minutes, then switch on.

Our Krups error codes and lights guide lists every light and message.

Time: 5 minutes
Cost: Free
Success Rate: About 14%
Difficulty: Easy

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Fix 5: Contact Krups (Last Resort)

If the socket works, the lead is in, and there's still no light, the manuals give no owner repair. They say only a qualified technician may repair the power cord or electrical system, and not to use an appliance that's visibly damaged. A machine that has been dropped should go to an authorized Krups service center.

• Krups consumer service: 1-866-668-0325 in the U.S., 1-800-418-3325 in Canada.
• Dolce Gusto machines: the Nescafé Dolce Gusto hotline (numbers in the manual and on dolce-gusto.com).

Time: 10 minutes
Cost: Free, or a repair quote
Success Rate: About 8%
Difficulty: Easy

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When to Call Krups or Visit a Repair Shop

Call when the machine has no light with a working socket, or the same fault keeps returning after the restart steps above. Krups service centers repair Krups products. The manuals don't describe any internal fuse or part an owner should replace.

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Prevent Power Failures Going Forward

• Set auto-off to suit your routine, so an "off" machine is expected.
• Plug directly into a wall socket you know works.
• Keep the lead clear of the water tank. The EA81 manual lists a cord trapped between the machine and the tank as a cause of no liquid.
• Run the cleaning and descaling programmes when the machine asks.

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FAQ

Why won't my Krups coffee machine turn on?

Check the socket, your fuses, and that the power lead is pushed in at both ends. If it was on earlier, it probably switched itself off. Auto-off is 1-4 hours on the EA81, and the XP6020 goes to standby after 30 minutes.

How do I reset my Krups espresso machine?

For a fault, the EA81 and EA84 manuals say to switch off, unplug, remove the filter cartridge, wait a minute, and restart. The EA82 says to unplug for 20 seconds for an "Error code" message.

Does a Krups have a thermal fuse I can reset?

None of the Krups manuals we read mentions one. They say repairs to the electrics are for a qualified technician.

Why does my Krups XP6020 light flash quickly when I switch it on?

The rotating control button isn't at PENDING, so the thermoblock can't heat. Turn it to PENDING.

My Dolce Gusto won't switch on. What should I do?

Check the plug and your electricity supply. If it still won't switch on, the Mini Me manual says to call the Nescafé Dolce Gusto hotline.

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Related Krups Guides

• Krups Error Codes and Warning Lights
• Krups Espresso Machine Troubleshooting
• Krups Espresso Not Heating
• Krups Coffee Maker Leaking

Sources: Krups EA8108 (EA81), EA8250 (EA82) and EA84XX Espresso Automatic instructions; Krups XP6020 instructions; Nescafé Dolce Gusto Mini Me (KP1208) user manual.