Nespresso Vertuo Pop+ Won't Connect to the App? 5 Fixes

Why a Vertuo Pop+ Won't Show Up in the App

The Vertuo Pop+ has Bluetooth and Wi-Fi, and its connectivity module is on by default. It can also be switched off, and a Pop+ with the module off looks exactly like one that "won't connect". Turn it back on with the manual's toggle. Unplug for 10 seconds, leave the lever unlocked, and hold the button while you plug it back in. White blink = on, orange blink = off. Then pair from the Nespresso app with Bluetooth turned on on your phone.

The lever position matters. The same hold-while-plugging-in action with the lever locked starts the emptying program instead. The manual gives no Wi-Fi band, router setting or password rule, so this guide doesn't either.

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Try This First

• Turn Bluetooth on on your phone or tablet before you open the app.
• Update the Nespresso app to the latest version.
• Watch the button after the toggle (Fix 1): white means connectivity is on.
• Keep the lever unlocked for the toggle, and locked only for brewing.

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What the Button Is Telling You

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Fix 1: Switch Connectivity Back On (Works About 35% of the Time)

The Pop+ manual lets you disable and re-enable the module. If it was switched off, the app will never find the machine.

1. Close the machine head and leave the lever in the unlocked position.
2. Unplug the machine for at least 10 seconds.
3. Press and hold the button and plug the machine back in while holding it.
4. Release. A white blink means connectivity is now on. An orange blink means it's now off, so repeat steps 2-4 once more.

Time: 1 minute
Cost: Free
Success Rate: About 35%
Difficulty: Easy

Important: if the lever is locked when you do this, the machine starts emptying its system instead (orange blinking for about 30 seconds, then it switches off). Unlock the lever and start again.

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Fix 2: Pair From the Nespresso App (Works About 30% of the Time)

The manuals' pairing route is the Nespresso app, with Bluetooth already active on the phone.

1. Make sure Bluetooth is turned on on your phone or tablet.
2. Open the latest version of the Nespresso app.
3. Follow the app's steps to pair the machine, then to connect it to Wi-Fi.
4. Keep the machine switched on during pairing. Press the button, or unlock the lever, if it has gone into auto-off.

Time: 5 minutes
Cost: Free
Success Rate: About 30%
Difficulty: Easy

The Pop+ switches itself off after 2 minutes of non-use, so wake it before pairing. The Vertuo Next has the same toggle; see the Vertuo Next Wi-Fi guide.

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Fix 3: Wake the Machine and Retry (Works About 10% of the Time)

A Pop+ that's switched off won't pair.

1. If the button has no light, press it or unlock the lever. The manual's "no light" row says the machine "has turned OFF automatically".
2. Wait for a steady white light (ready).
3. Retry the pairing from the app.

Time: 1 minute
Cost: Free
Success Rate: About 10%
Difficulty: Easy

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Fix 4: Let a Software Update Finish (Works About 10% of the Time)

On the Vertuo light table, white blinking twice per second means a software update. The US Vertuo Next manual says to pair the machine and accept automatic software updates "for the best experience".

1. Leave the machine plugged in while the button blinks white twice a second.
2. Don't unplug it or start a brew.
3. When the light returns to steady white, retry the app.

Time: A few minutes
Cost: Free
Success Rate: About 10%
Difficulty: Easy

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Fix 5: Factory Reset, Then Pair Again (Works About 15% of the Time)

The Vertuo Next US manual notes that a factory reset switches Bluetooth/Wi-Fi back on. The Pop+ uses the same reset sequence as the Next. A reset also clears any cup volumes you reprogrammed.

1. With the machine plugged in, open and close the head and leave the lever unlocked.
2. Press the button 5 times within 3 seconds.
3. The button blinks orange 5 times in 10 seconds to confirm.
4. Pair again from the app (Fix 2).

Time: 2 minutes
Cost: Free
Success Rate: About 15%
Difficulty: Easy

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When to Call Nespresso

• The connectivity toggle never gives a white blink
• The app still can't find the machine after a reset and a fresh pairing attempt
• The button shows 2 blinks and a pause continuously (an error), even after unplugging for 10 seconds

Nespresso USA: 1-800-562-1465 · Canada: 1-855-325-5781. The machine still brews normally without the app.

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Keep the Connection Working

• Leave the module on. It's on by default; the toggle switches it off.
• Mind the lever: unlocked for the connectivity toggle, locked for emptying.
• Let updates finish before unplugging.
• Keep the app updated.

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FAQ

Does the Vertuo Pop+ have Wi-Fi or just Bluetooth?

Both. The Pop+ specification lists Bluetooth and Wi-Fi. The original Vertuo Pop lists Bluetooth only.

How do I turn Bluetooth back on on my Vertuo Pop+?

Leave the lever unlocked, unplug the machine for at least 10 seconds, then hold the button while plugging it back in. A white blink means connectivity is on; an orange blink means it's off, so repeat once.

Why did my Pop+ start emptying when I tried to reset Bluetooth?

The lever was locked. The same hold-while-plugging-in action starts the emptying program with the lever locked, and the connectivity toggle with it unlocked.

Can I use my Vertuo Pop+ without the app?

Yes. Brewing works from the button. The app adds features, and connectivity is how the machine receives software updates.

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Related Nespresso Guides

• Nespresso Vertuo Next Wi-Fi Not Working?: the Next's version
• Vertuo Pop vs Pop+
• Nespresso Vertuo Capsule Not Recognized?
• Nespresso Error Codes and Lights

Sources: Nespresso Vertuo Pop+ Digital User Manual; Nespresso Vertuo Next user manual (US); combined Vertuo Next, Pop and Plus manual.